1. Parties
This agreement is made between ROCKET IG (“Provider”) and the purchaser of the service (“Customer”).
2. Description of Service
The Provider delivers follower services to the Customer’s social media account. The service only covers the purchased delivery. The Provider does not guarantee organic growth, engagement, or permanent followers.
3. Refill Terms
- Drops caused by Instagram (algorithm updates, mass removals, hidden followers, account suspensions) are beyond the Provider’s responsibility.
- For customer satisfaction, small-scale losses may be compensated by refill.
- Each order is evaluated separately.
- For 1 year, each order is eligible only for refill of up to 5% – maximum 10% loss.
- Major drops (such as Instagram-wide bans, removals, or hidden followers) are not covered by the Provider.
- Followers who unfollow voluntarily or close their accounts are not the Provider’s responsibility.
4. Refunds and 45-Day Money Back Guarantee
- If an order cannot be completed by the Provider within 7 days, the Customer will be notified and, upon request, the refund process will be initiated.
- Refund transactions are submitted by the Provider immediately to the banking system. However, the reflection of the refund to the Customer’s account may take up to 20 business days, depending on the bank.
- The Provider cannot be held responsible for delays caused by banks or payment processors.
- The Provider guarantees, as a binding commitment, to complete all refund requests within 45 days.
- If the order is completed, followers are delivered, and/or temporarily hidden by Instagram, no refund will be issued.
- Refunds are only processed through the Provider’s banking or payment system. Cash refunds, third-party payment methods, or refunds to different cards are not accepted.
5. Disclaimer of Liability
The Provider is not responsible for losses due to Instagram’s policy or algorithm changes, third-party actions, or force majeure (cyber-attacks, technical failures, internet outages, etc.). The Provider only guarantees the delivery of purchased followers and the refill terms outlined in Section 3.
6. Effective Date
This agreement comes into effect upon completion of the Customer’s order.